Page 7 - 2020 ARE eGuide for Nonclinical at Nonclinical Sites
P. 7
Create a powerful first impression!
2019 Annual Required Education
It's what you say-
• Be positive and communicate clearly
• Use the person's name
• Use an appropriate speed, tone, and
volume
It's what you wear-
• Dress in appropriate, professional attire
• Appropriate ornaments and accessories
• Wear employee badge
It's what you do-
• Smile, use proper greetings
• Maintain good posture, eye contact and
personal space
• Avoid odd mannerisms
• Use good etiquette
