Page 9 - 2020 ARE eGuide for Nonclinical at Nonclinical Sites
P. 9
2020 Annual Required Education
Ways to Communicate "I care and I am listening"
Communicating our sensitivity to patient needs and concerns in a consistent manner is key
to helping patients and families have a positive hospital experience.
Communicating care and concern
I am sorry you are not feeling well. We will take
good care of you today.
What can we do to make you more comfortable?
May I answer any questions to ease your concerns?
Is there anything else I can help you with today?
When a patient is upset over waiting:
Don’t underestimate the power of
I'm sorry your wait is long. Is there anything I can do personalized communication
to make you more comfortable? I appreciate you
bringing the wait to my attention.
