Page 6 - 2020 ARE eGuide for Clinical at Nonhospital Sites
P. 6
Service Excellence Standards and Expectations
At Baptist Health, every employee is expected to follow the seven (7) core
service standards:
1. Caring and Compassion
2. Teamwork
3. Privacy and Confidentiality
4. Effective Communication
5. Safety
6. Quality and Service Recovery
7. Cost Effectiveness
Providing exceptional service goes hand in hand with quality patient care. The
service goal at Baptist Health is to provide consistently excellent care and
service to patients, guests, co-workers, physicians and others.
You may review all the expectations by visiting the Baptist Health Service
Excellence Standards and Expectations Brochure.
