Page 15 - 2020 ARE eGuide for Clinical at Nonhospital Sites
P. 15
Urgent Care Centers Snapshot
Quality Overview
If you work in the outpatient area, it is important that you review these quality measures.
These CMS and evidence-based actions focus on timeliness and effectiveness of care based
on select patient conditions. Successful performance depends on how well staff assess
patients, follow through with orders, and/or notify medical providers if there are missing care
interventions – followed by appropriate and timely documentation.
Quality Benchmark
EKG Compliance ≥ 90%
Average Median time to EKG ≤10 min
Pain Management Documentation ≥ 90%
Unplanned Returns within 72 Hours ≤ 5%
Medication Reconciliation Compliance ≥98%
Left Without Being Seen ≤ 0.5%
Quick Reg to Intake ≤ 15 min
Quick Reg to Physician Time ≤ 30 min
Quick Reg to Disposition ≤ 90 min
Transfers via Ambulance N/A
Against Medical Advice N/A
