Page 51 - 2020 ARE eGuide for Clinical at Nonhospital Sites

Patients and families have the right . . .

To report concerns about patient care and safety at
any of our facilities, by contacting a Baptist Health
supervisor or Patient and Guest Services.

If the concerns have not been resolved, they can
notify The Joint Commission and/or AHCA.

NOTE: For assistance in honoring patient requests
for medical information contact Patient and Guest
Services or a Baptist Health supervisor.

• Choose their own doctor(s)
• Make decisions about their medical care
• Competent care

• Religious and social freedom
• Accurate bills for services provided

• Complain and be heard
• Access, amend, and obtain disclosures to medical information
• Receive visitors

• Freedom from restraints
• Pain management

• Respect of cultural and personal values
• Receive information in a manner he or she understands